Text messages
How our texts work
Every way you can start getting texts from Shane Schrock, step by step. The steps below are illustrations; the wording shown is the wording we use.
1. You call and we miss you
Calls to (757) 684-9090 ring our phone. If nobody can answer, you hear this greeting:
Greeting, word for word
"Thanks for calling Shane Schrock. Sorry we missed you. Press 1 and we'll text you at this number about your request, and for a quick review once the job's done. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. We won't share your number. Or stay on the line to leave a message."
If you press 1, you hear "Thanks! We'll text you in a moment. You can also leave a message after the tone." We keep a record of your key press and when. Then you get two texts: our text line's intro, which confirms you're signed up, and a few seconds later our reply. If you don't press 1, we don't text you; you can leave a message instead.
The texts you receive
Shane Schrock: This is our text line. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. We never share your number.
Hi, it's Shane Schrock. Sorry we missed your call! What can we help you with? Reply here and we'll get back to you.
2. You send a form on this site
Our forms have an optional box for texts. It is never ticked for you and never required to send the form. If you tick it, we may text you about your request and your job, and after the job, a request to review our service. Our first text to you is the intro above.
The box on our forms
☐ Optional Text me about my request and my job from Shane Schrock, including a request to review our service afterward. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase. We will not share your mobile information with third parties for promotional or marketing purposes. Privacy Policy · SMS Terms
If you text (757) 684-9090 yourself, your text starts the conversation: you get the intro above at once, automatically, confirming you're signed up, and then we reply to what you asked.
3. After your job, we ask how we did
If you pressed 1 on our greeting or ticked the box on our form, that already covers this. If you became a customer some other way (a referral, or calling us directly), we ask first, in person or on the phone:
What we ask
"OK if Shane Schrock texts you a quick link to rate the job? Up to 5 texts. Msg & data rates may apply. Reply HELP for help or STOP to stop. We won't share your number."
If you say yes, we note who and when. You get one text with a link to rate the job, and up to four short reminders over the next month if you haven't had a chance yet. Replying to any of them, or rating the job, stops the reminders. If it's your first text from us, the intro comes first.
Example
Hi [Name], it's Shane from Shane Schrock. Thanks for having us out! Would you mind telling us how we did? shane-schrock.gravel.site/r/[link]
4. Stopping, and getting help
Reply STOP to any text and we stop. You get one confirmation:
Shane Schrock: You're unsubscribed and won't get more texts from us. Reply START to resubscribe.
Reply HELP for help:
Shane Schrock: For help call (757) 684-9090 or email office@shane-schrock.gravel.site. Msg & data rates may apply. Reply STOP to opt out.
We send the intro again if it's been 30 days since our last one. Message frequency varies. Message and data rates may apply. Carriers are not liable for any delayed or undelivered messages. Full details: SMS Terms and Privacy Policy.